Student Project Portfolio
BSBTWK502 Manage team effectiveness
Section 1: Establish a team performance plan 6
Section 2: Develop and facilitate team cohesion 9
Section 3: Liaise with stakeholders 11
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K BSBTWK502 Manage team effectiveness 2
Business this assessment is based on:
Team this assessment is based on:
Documentation reviewed as preparation:
Section 1: Establish a team performance plan
What will your role in the team be and who are your team members?
State their roles in the team and provide a short description.
Provide an overview of the purpose of the team in line with organisational objectives.
What is the team seeking to accomplish?
Team manager responsibilities
What is the role of a manager or team leader?
What are the main tasks and activities the team needs to do?
What input was received from the stakeholder/s?
What input was received from your team member?
Team member tasks and KPI’s
How did you decide which task to assign to each team member?
What are the timelines for completing each task?
Outline the key performance indicators for each task.
Supporting the members of a team to achieve expected performance outcomes
Link to business website About page or corporate brochure that summarises what the business does OR Simulation Pack if using case study
Team Performance Plan
Slides, visual aids or video clips
Section 2: Develop and facilitate team cohesion
Complete this section after the meeting.
Policies and procedures
How did you develop/ modify the Internet Use Policy?
Develop team cohesion
What were the communication skills you applied when giving feedback?
What are the issues, concerns, problems highlighted?
How did you help team members identify issues?
How did you apply your problem-solving skills?
How did you encouraging team members to take responsibility for team activities?
How did you adapt your personal communication style to build positive working relationships?
Model desired behaviour and practices
Encourage and foster shared understanding of purpose, roles and responsibilities
Complete this section after the brainstorming session.
Develop a process for addressing concerns.
What were your ideas?
Outline the process you developed
What brainstorming and group leadership techniques did you use?
Internet Usage Policy and procedures
Section 3: Liaise with stakeholders
Communicating with line management
You can use this space to plan your ideas if you like but you must include the emails as attachments
Create your email to your line manager. Include:
What were the issues?
What solutions are you proposing?
Create an email to your team. Include:
What was the decision line management informed you of?
When will this change occur?
How will it affect the team?
Attach to your portfolio.
Liaising with stakeholders
How can a manager establish open communication processes with stakeholders?
What unresolved issues, concerns and problems needs to be communicated to stakeholders?
What feedback did you receive from the stakeholders?
How did you address their concerns?