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The impact of Customer Engagment on Private Pensions

The context on my thesis now will focus on Private pensions in the UK. My goal is to research why there is a minority gap in pensions between the South Asian Community in the UK from 4 countries (Bangladish, India, Sri Lanka and Pakistan). Therefore, the research questions and objectives, research background and gap needs to be changed, in additional to some litreature in regards to that aspect. The reseaerch sector and justifications needs to be changed since I will just be simply loo​‌‍‍‍‌‍‍‌‌‍‌‍‍‌‌‌‍‍‍‍​king into pension services with the south asian community in the UK. My previous litreature review context focused on online engagement which needs to be removed. The rest of the litreature is fine except for the conceptual model we need to keep the same constructs but change the mention of the unified theory of acceptance of technology as we are no longer looking at online engagement. We also need to defend why we are using the social exchnage theory as our theoretical underpinning. Please do not hestitate if you have any questions.

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