It is 18:00 and your medical center had an unplanned EHR downtime. IT has been troubleshooting for two hours and attempting to reboot the system. The
vendors are in a different time zone, and their specialists must be called at home.
The initial assessment shows the cause was due to a database corruption and the system will have to be recovered from a backup system. IT estimates that
it will take 10 hours to recover the system for a total downtime of 12 hours.
Plot each component on the Downtime Determinator for both part 1 and part 2 of the scenario as it unfolded
Document your IT response and end-user response
Share your communication plan
Compose your response to the case study in APA Style with a minimum of two references that support your recommendations. Support your ideas with
research from both nursing literature and general informatics literature.
See the rubric for specific grading criteria.
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