Analyse the indicators and possible causes of poor performance levels at the Cavendish Hall Hotel. Advise the HR manager how they can build an effective High Performance Work System to address the performance issues you have identified.
In the CW2 planning file, there are an approximate instructions on how to write, as well as in the file ‘Plan’.
In the information file pack there is a text for the CW
Coursework 2
Analyse the indicators and possible causes of poor performance levels at the Cavendish Hall Hotel. Advise the HR manager how they can build an effective High Performance Work System to address the performance issues you have identified.
A Note on Executive Summaries:
Remember this should be presented as a management report so please include an Executive Summary at the front. This should be the FIRST thing your audience reads but the LAST thing that you write. This is different from an introduction because it summarises the key points you have made in the report. This is not ‘giving the game away – I should be able to read this on its own and understand exactly what you have written. This is NOT included in your word count. It should be approx. one page long. Here I would suggest something like:
· Paragraph 1: Explain the purpose of the report – what it aims to do
· Paragraph 2: Summarise what you have written about the indicators and causes of poor performance at the hotel
· Paragraph 3: Summarise what you have suggested should go into a HPWS for the hotel to solve these problems
· Paragraph 4: Summarise what problems you have highlighted that the hotel might experience making this work and how these can be overcome
What are the key points/arguments you want to make?
What literature (research/and or theory) supports this point?
How does this relate specifically to the Cavendish Hall Hotel and/or your own experiences?
1.What indicators are there of poor performance at the Cavendish Hall Hotel?
(Approx. 200 words)
Hint: Don’t just focus on the Trip Advisor Reports – look more widely at the evidence from the case study. Look at the literature on indicators of poor performance (see week 10) and compare these with what you can see in the organisation. Consider evidence of counter productive work and work withdrawal practices.
2.What could be causing the performance problems you have identified?
(Approx. 300 words)
Hint: Don’t jump to conclusions, consider the possible alternatives e.g. use AMO or the Pilbeam and Corbridge Model to help you
3.What would you put into a HPWS ‘bundle’ for the Hotel?
(Approx. 400 words)
Hint: Is the literature clear on what should be included? What are you trying to achieve e.g. consider AMO and discretionary behaviour. Consider what bundles of policy and practices are used within the hotel sector and which of these might address the perfor mance problems you have identified above. **Don’t forget a performance management system includes performance measurement practices
DON’T JUST DESCRIBE LOTS OF PRACTICES!
4.How would you link the elements of your system together?
(Approx. 400 words)
Hint: Consider how this system approach might differ from the practices they currently have in place. Consider integration issues (golden thread?) and the role of leadership and line managers. Consider the importance of how employees PERCEIVE the practices. Consider the importance of fairness, trust and delivering on what is expected.
5.What problems do you anticipate making the system work effectively and how could you overcome these?
(Approx. 200 words)
Hint: Discuss the limitations of the research on HPWS (do they work?) Consider the ‘Dark Side’ of HPWS and how this could be overcome. Consider implementation issues via the Line Manager.